1. Agreement to these terms
These Terms and Conditions (the “Terms”) are a legal agreement between you and Modern Requirements, the company that owns and operates Fetelo (“Fetelo”, “we”, “us”). They govern your use of the fetelo.com website, the Fetelo application at app.fetelo.com, the MCP server at mcp.fetelo.com and related services (the “Services”). By creating an account, accepting an invitation, or using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.
If you use the Services on behalf of a company or other organisation, you confirm that you have authority to accept these Terms for it, and “you” includes that organisation.
2. Eligibility and accounts
You must be at least 16 years old and able to form a binding contract to use the Services.
- Your account. You sign in with an email and password, a Google account or a Microsoft work or school account. Keep your sign-in details secure and tell us at info@fetelo.com if you suspect unauthorised use. You are responsible for activity under your account.
- Account owners and members. The person who creates an account is its Owner. The Owner and Admins can invite members, assign roles and permissions, transfer ownership and delete the account. Owners and Admins are responsible for who they invite and what access they grant.
- Accurate information. Provide accurate information and keep it up to date.
3. The Services
Fetelo is a work-management platform with spaces, projects, boards, documents, forms, campaigns, automations, the Buddy assistant, AI agents, the App Center and an MCP server. We may add, change or remove features at any time. Some features may be labelled beta or preview; they are provided as-is and may change or end.
Free use and future plans. The Services are currently offered free of charge, with usage limits such as 25 MB per file, 50 MB per import and 500 recipients per campaign. We may introduce paid plans in the future. If we do, we will tell account owners in advance and you will not be charged unless you choose a paid plan.
Limits. We apply rate and usage limits to keep the Services reliable, including limits on AI requests and MCP requests. Do not try to get around them.
Availability. We aim to keep the Services available but do not promise uninterrupted or error-free operation. We may suspend parts of the Services for maintenance, security or legal reasons.
4. Your content
You keep ownership of everything you and your team put into Fetelo, including records, documents, files, comments, forms and responses (“Your Content”). You give Fetelo a worldwide, non-exclusive, royalty-free licence to host, store, copy, process and display Your Content only as needed to provide, secure and improve the Services for you, including sending it to our service providers and to apps and AI assistants you connect.
You are responsible for Your Content and confirm you have the rights and any consents needed to put it into Fetelo, including personal information about other people. Deleted items go to the Recycle Bin and stay there until someone with permission restores or permanently deletes them. Fetelo has no undo, so check before you delete. Keep your own copies of important data using the export tools.
5. Acceptable use
You agree not to:
- break any law, or infringe anyone’s intellectual property, privacy or other rights;
- upload malware or content that is unlawful, harassing, hateful, sexually exploitative or violent;
- use forms or campaigns to collect passwords or payment card data, to phish, or to impersonate others;
- send spam or unsolicited bulk email, or email people who have not agreed to hear from you where the law requires consent;
- probe, scan or test the Services’ security, or access accounts, spaces or data you are not permitted to access;
- use webhooks, automations, agents or the MCP server to overload, attack or scrape other systems;
- reverse engineer the Services, or copy them to build a competing product; or
- resell or sublicense the Services without our written permission.
6. Forms and campaigns
Forms can be shared publicly and campaigns send email to up to 500 recipients. If you use them, you are responsible for having a lawful basis to contact each recipient and to collect their answers, for giving respondents any notice the law requires, and for honouring requests to stop contacting them. Campaign emails do not include an automatic unsubscribe link, so you must handle opt-out requests yourself. Public forms show a “Powered by Fetelo” footer.
7. AI features and agents
Buddy and AI agents use third-party AI models (currently from OpenAI) to read, create and change content in Fetelo on your instructions.
- Check AI output. AI output can be wrong, incomplete or out of date. Review it before you rely on it, especially for legal, financial, medical or other important decisions.
- Actions are yours. Buddy and agents act with the permissions of the person who uses or owns them. Changes they make, emails they send and calls they make to connected apps are treated as actions taken by that person. Buddy asks for confirmation before destructive actions; agents running on triggers or schedules may act without asking, within the tools and boards you give them.
- Your inputs and outputs. As between you and Fetelo, you own your prompts and the AI output generated for you, to the extent the law allows. Similar output may be generated for other users.
- No training on your content. We do not use Your Content to train AI models.
8. Connected apps and the MCP server
Space admins can connect outside apps through the App Center, and you can connect AI assistants (such as Claude, ChatGPT or Cursor) to Fetelo through our MCP server. These outside services are not controlled by Fetelo and are governed by their own terms and privacy policies. By connecting one, you authorise Fetelo to exchange data with it as needed to carry out the actions you, Buddy or your agents request. We are not responsible for outside services, their availability, or what they do with data you send them. We may remove or change any integration at any time.
9. Fetelo’s intellectual property
The Services, including the software, design, templates, help articles, logos and the Fetelo name, belong to Fetelo and its licensors. We give you a limited, non-exclusive, non-transferable, revocable right to use the Services under these Terms. You may use templates from the Template Center within your Fetelo account. Nothing in these Terms gives you any other rights in our intellectual property.
Feedback. If you send us ideas or suggestions, we may use them without any obligation to you.
10. Suspension and termination
You can stop using the Services at any time. An account Owner can delete the account from Account Settings.
We may suspend or end your access, with notice where reasonable, if you breach these Terms, if your use creates a security or legal risk, or if we stop offering the Services. If we stop offering the Services entirely, we will give account owners reasonable notice and a chance to export their data, unless we are prevented by law.
When your account ends, your right to use the Services ends and we will delete Your Content as described in our Privacy Policy. Sections 4, 9, 11, 12, 13 and 14 continue after termination.
11. Disclaimers
The Services are provided “as is” and “as available”. To the fullest extent the law allows, Fetelo disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and that the Services or AI output will be accurate, reliable, uninterrupted or free of errors or data loss.
12. Limitation of liability
To the fullest extent the law allows, Fetelo will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, arising from your use of the Services. Fetelo’s total liability for all claims relating to the Services is limited to the greater of the amount you paid us in the 12 months before the claim or USD 100. Some places do not allow these limits, so they apply to you only as far as the law permits.
13. Indemnity
You will defend and compensate Fetelo against claims, losses and costs (including reasonable legal fees) arising from Your Content, your use of forms, campaigns, automations, agents or connected apps, or your breach of these Terms or the law.
14. Governing law and disputes
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, without regard to conflict-of-law rules. Disputes will be resolved in the courts of the Province of Ontario, Canada, unless the law where you live gives you the right to bring claims locally. Before starting a claim, please contact us at info@fetelo.com so we can try to resolve it informally.
15. General
- Changes to these Terms. We may update these Terms. We will change the “Last updated” date and, for material changes, notify account owners by email or in the App at least 30 days before they take effect. Continuing to use the Services after that means you accept the changes.
- Entire agreement. These Terms and the Privacy Policy are the whole agreement between you and Fetelo about the Services.
- Severability and waiver. If part of these Terms is unenforceable, the rest still applies. Not enforcing a right is not a waiver of it.
- Assignment. You may not transfer these Terms without our consent. We may transfer them in a merger, acquisition or sale of assets.
- Events beyond our control. We are not liable for delays or failures caused by events outside our reasonable control.
16. Contact
Modern Requirements
500-7030 Woodbine Ave, Markham, ON L3R 6G2, Canada
Phone: 416.469.3131
Email: info@modernrequirements.com
Fetelo product support: info@fetelo.com